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The Hampstead Butcher & Providore Terms & Conditions

 

As our products are supplied fresh and prepared to order, we regret that once an order is placed it is not possible to cancel it, and refunds cannot be given. In the unlikely event of a product being unsatisfactory, please contact us immediately – do not return goods without first speaking to us.

Our driver is told that if there is no one home when they deliver, they should leave the parcel with a neighbour or somewhere safe. If you have any requests for where parcels should be left if you are not there, please tell us when you order. If the driver cannot locate a suitable drop point then the goods will be returned to the shop and we will contact you to re-arrange delivery or collection. A further charge will apply to further attempts to deliver.

Delivery charges*

  • For NW3 orders over £30 delivery is FREE
  • For NW3 orders under £30 add £7
  • For UK non-perishable orders over £95 delivery is FREE
  • For UK non-perishable orders outside NW3 under £95 add £7
  • For other UK orders of perishable produce add £15 (deliveries Monday to Friday)

* If a congestion or toll charge is incurred then this will be added to the delivery charge, at cost.

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